Home > Terms and Conditions
Introduction
These Terms and Conditions outline the rules for using the Ellevate MD website (hereinafter referred to as the “Website”). By accessing this Website, you agree to be bound by these terms and conditions. If you disagree, please do not use our Website. Ellevate MD reserves the right to change these terms and conditions at any time, and you agree to abide by the most recent version each time you view and use the Website. You are accordingly advised to consult the Terms and Conditions each time you access the Website.
Use License
You are granted a temporary license to download one copy of the materials on our Website for personal, non-commercial viewing only. This license does not permit you to:
- Modify or copy the materials.
- Use the materials for any commercial purpose or for public display.
- Attempt to reverse engineer any software contained on the Website.
- Remove any copyright or proprietary notations from the materials.
- Transfer the materials to another person or “mirror” the materials on any other server.
Violating these restrictions may result in the termination of your license to use our Website.
Content Use Restrictions
Specifically, downloading, redistributing, or using before-and-after photographs from our Website without prior written permission is strictly prohibited. These photographs are copyrighted material and are intended solely for informational purposes on this site.
Disclaimer
You acknowledge that the information on the Website is provided “as is” for general information purposes only. It is not intended to provide medical advice and should not be relied upon as a substitute for consultations with qualified health professionals who are familiar with your individual medical needs. The materials on our Website are provided without any warranties, expressed or implied. Ellevate MD disclaims all other warranties, including implied warranties of merchantability or fitness for a particular purpose.
Limitations
Ellevate MD, or its suppliers, will not be liable for any damages arising from the use or inability to use the materials on our Website. You agree to hold harmless Ellevate MD and its shareholders, officers, directors, and employees from all claims arising out of or related to your access or use of, or inability to access or use, this Website or the information contained within it or linked to it. This includes, but is not limited to, claims regarding content that you find obscene, offensive, defamatory, or infringing upon your intellectual property rights. In no event will Ellevate MD or any contributors to the Website be liable for any decision made or action taken by you in reliance on such information or for any consequential, special, or similar damages, even if advised of the possibility of such damages.
Revisions and Errata
The materials appearing on our Website may include technical, typographical, or photographic errors. Ellevate MD does not warrant that any of the materials on the Website are accurate, complete, or current. Changes to the materials on our Website may be made at any time without notice.
Governing Law
Any claim relating to our Website shall be governed by the laws of the State of California, without regard to its conflict of law provisions.
Hyperlinks
You may provide hypertext links to our Website on another website, provided that:
- The link is a text-only link clearly marked “Ellevate MD.”
- The link must point to the URL of our Website and not to other pages within the site.
- The appearance, position, and other aspects of the link may not damage or dilute the goodwill associated with our name and trademarks.
- The link must not create the false appearance that an entity other than Ellevate MD is associated with or sponsored by us.
- The link, when activated by a user, must display our Website full-screen and not within a “frame” on the linked website.
We reserve the right to revoke our consent to any link at any time at our sole discretion.
Intellectual Property
The works of authorship contained in this Website, including but not limited to all design, text, and images, are owned or licensed by Ellevate MD and may not be copied, reproduced, transmitted, displayed, performed, distributed, rented, sublicensed, altered, stored, or otherwise used in whole or in part without prior written consent. Users may make temporary copies necessary to browse the Website and produce one permanent printout of each page for personal, non-commercial use, provided it does not harm our reputation.
Jurisdiction
This Website (excluding linked sites) is controlled by Ellevate MD, which is headquartered in California. It may be accessed from all 50 states and from other countries worldwide. By accessing this Website, you agree that the statutes and laws of the State of California, without regard to conflicts of law principles, will apply to all matters relating to the use of this Website. You also agree to submit to the exclusive jurisdiction and venue of the courts of San Mateo County, California, and the United States District Court for the Northern District of California.
Appointment, Procedure & Cancellation Policy
To ensure appointment availability for all patients and to accommodate the time reserved by our providers, ellevate MD maintains the following cancellation and rescheduling policies.
Consultation Appointments
A consultation fee of $100 is required at the time of booking.
We require at least two (2) business days’ notice to cancel or reschedule a consultation.
Patients who fail to attend their scheduled consultation without proper notice will be charged a $100 no-show fee.
If a missed consultation is rescheduled, the no-show fee will be reduced to $50.
Blepharoplasty Procedures
Patients must confirm their scheduled procedure at least one (1) week prior to the procedure date.
Cancellations made within one (1) week of the scheduled procedure are subject to a $1,000 cancellation fee.
If the procedure is rescheduled rather than canceled, the fee will be reduced to $500.
Skin Suite Procedures
Skin Suite appointments must be confirmed at least one (1) week prior to the scheduled treatment.
Cancellations made within one (1) week of the appointment will incur a 25% cancellation fee based on the scheduled treatment cost.
If the appointment is rescheduled rather than canceled, the fee will be reduced to 10% of the scheduled treatment cost.
By scheduling an appointment or procedure with ellevate MD, you acknowledge that you have read, understood, and agree to this Appointment, Procedure & Cancellation Policy.
SMS Terms and Conditions
By opting in to receive text messages from Ellevate MD, you agree to the following terms.
Program Description
Ellevate MD sends customer-care text messages (such as appointment confirmations, reminders, and follow-ups) and, only where you have expressly opted in, marketing and promotional text messages about our services, offers, and updates.
Opt-In
You opt in by providing your mobile phone number through forms on our website, including our website chat widget, and affirmatively checking a consent checkbox that reads: “I agree to receive promotional text messages and/or emails from Ellevate MD.” The checkbox is unchecked by default, and consent to receive marketing messages is not a condition of any purchase. After opting in, you will receive a confirmation text message.
Message Frequency
Message frequency varies.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier plan. Contact your carrier for details.
Opt-Out
You may opt out at any time by replying “STOP” to any text message you receive from us. After you send STOP, we will send a confirmation message and you will no longer receive text messages from us. To re-subscribe, reply START.
Help
For assistance, reply “HELP” to any of our messages, call us at (650) 200-8633, or visit https://ellevatemd.com.
Carrier Liability
Mobile carriers are not liable for delayed or undelivered messages.
Privacy
Please see our Privacy Policy for details on how we collect, use, and protect your information, including mobile opt-in data.
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